Refund & Returns Policy

Last updated: October 14, 2026

Every necker we make is a custom product. Each one is manufactured to order, just for you — we carry no shelf stock. A necker is custom even when it has no logo or crest on it, and that includes our Grab Bag neckers. Because of this, please review your order carefully before you confirm it.

Custom orders are final

Since every order is made to order, we are unable to offer refunds, returns or exchanges for change of mind — this applies to all neckers, decorated or plain, and to Grab Bags. Blow Out and clearance items are likewise a final sale.

Please check before you confirm

Before production begins we will send artwork for your approval where there is decoration involved. You are responsible for approving the decoration, spelling, sizes, colours and placement. Any text or artwork you provide is produced as supplied, so please double-check it carefully — mistakes made from the information provided cannot be refunded.

If something is wrong, we will make it right

We stand behind our product 100%. If there is genuinely something wrong with your order — it arrives damaged or defective, or the finished necker does not match the artwork and specifications you approved — just contact us and we will address the issue and make it right.

Pricing and changes

Pricing may be subject to change, and some orders may require adjustments. If any additional charge applies, we will always let you know before we proceed.

Payment

All orders are held until payment is received, and because of the custom nature of our work we require payment before your order ships.

Cancellations

You may cancel an order within 48 hours of confirming it. After that, work may already be underway and a cancellation charge may apply.

Contact us

Questions, or something not right with an order? Please get in touch — we are happy to help.

Just Neckers — Zone West Enterprises Ltd.
Email: [email protected]
Phone: 1-888-912-7378